COMPLAINTS POLICY

 

 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things right as soon as we can, please read our complaints

procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

 

 

Our Procedure

 

 

Either call us on 07970 298521

 

Or write to us at:-

7 Lower Green,

Tewin,

Welwyn,

Herts.

AL6 0JX

(please request proof of receipt when posting)

 

Or email us at:-

info@adenassociates.co.uk

 

We aim to respond within 3 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

 

 

Where we cannot resolve any complaints using our own complaints procedure, as a member of the NICEIC we refer you to http://www.niceic.com/find-a-contractor/complaints, where you will find the NICEIC guidelines for resolving an issue or making a complaint.

 

Alternatively

 

As a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/